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Policies
Appointment Times
We will do our best to stick to the scheduled appointment time as much as possible. However, we will never jeopardize the safety or well-being of our client’s pets by hastening a groom. In the event of a delay, we will call you and advise you of the expected time change.
Pet Safety
Your pet’s safety and comfort is our primary concern. Please advise us of any allergies, sensitivities or pre-existing medical conditions so we can avoid aggravating these situations. Our unique one on one appointments will also drastically decrease safety concerns as it will limit any outside distractions that can occur in a more chaotic environment.
Comfort
We understand some pets are extremely sensitive to certain grooming procedures such as trimming nails, cleaning
ears or relieving anal glands. It is not our intent to cause discomfort to your pet. Although these are routine procedures normally performed for the well-being of the pet, we will not continue with any grooming procedure that will cause pain or discomfort to the pet. Sometimes for the overly sensitive pet, these procedures are best left to the care of a veterinarian.
Temperament
Although most pets are very well behaved, not all are “perfect angels.” We understand this and welcome meeting these different personalities as part of the job. However, for the benefit and safetly of all involved, we will not provide services for vicious or aggressive attitudes and we reserve the right to refuse services to these pets.
Cancellation and No Show Policy
Cancellation must be made at least 48 hours prior to the scheduled appointment time. We understand emergencies come up and will assess the situation on a case to case basis. If this is a reoccurring issue for you however, we have the right to decline service. The same will apply for repeat no shows.
In the event I arrive for a scheduled, confirmed mobile appointment and find no one there to place the pet in my care, an invoice for the actual “trip fee” of $50 will be assessed and left at your door or mailed to you.
Returned Check
Returned checks will be subject to an administrative fee of $20 or 10% of the amount of the returned check, whichever amount is greater.